Who we are
Pressure Vessel Services Ltd (“PVS”, “we”, “us”) is the controller of the personal data described in this policy. We are a company registered in England & Wales, company number 04414992.
- Post
- Pressure Vessel Services, Halifax, West Yorkshire, HX3 7SA
- Telephone
- 01422 201331
Contact us at any of these for questions about your data or to use your rights.
What we collect and why
| What | Why | Lawful basis | How long |
|---|---|---|---|
| Enquiry and quote requests: your name, company, email, phone number, preferred contact method, site postcode or town, and the details of your enquiry | To reply to you, prepare a quote and arrange the work you ask about | Steps you ask us to take before entering a contract; where you contact us for a business, our legitimate interest in responding to business enquiries | Up to 2 years from our last contact if no work follows |
| Customer and order records | To supply, deliver, install or refurbish vessels, invoice and keep accounts | Performance of a contract; legal obligation to keep financial records | 6 years after the end of the financial year of the last transaction |
| A one-way hash of your IP address, with the time of each enquiry | To limit how many enquiries can be sent, to stop spam and abuse. We cannot turn the hash back into your IP address | Legitimate interests: keeping our website and inbox secure | 1 hour |
| Server logs: IP address, browser type, pages requested and time | Recorded automatically by our hosting provider to run, secure and troubleshoot the website | Legitimate interests: operating a secure website | For a limited period set by our hosting provider |
| Emails and phone calls you send or make to us | To deal with what you contact us about | Legitimate interests; or steps towards a contract | As for enquiries or customer records above |
We only collect what you give us or what is needed to run the website. We do not sell your data, use it for automated decision-making or profiling, or add you to marketing emails unless you ask us to. If you are contacting us on behalf of your employer, the details you provide are your business contact details.
Keeping your data secure
The website is served over an encrypted connection. Enquiry form submissions are checked and limited to stop abuse, and they are sent only to our business mailbox. Access to our email and records is limited to staff who need it.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Correct data that is wrong or incomplete
- Erase your data where we no longer need it
- Restrict or object to how we use it, including where we rely on legitimate interests
- Data portability: receive data you gave us in a common format
- Withdraw consent at any time, where we rely on it
To use any of these rights, email contact@pvslimited.com or call 01422 201331. It’s free, and we will reply within one month.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We will update this policy when the way we use personal data changes. The date at the top shows when it was last updated.